Privacy Policy

1. Introduction

Mr. Singh Lounge, operated by Masala Gold Ltd., is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our restaurant, use our website, or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address when you make reservations or place orders
• Payment Information: Credit card details and billing information for online orders
• Usage Data: Information about how you use our website and services
• Communication Data: Correspondence when you contact us
• Technical Data: IP address, browser type, and device information

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders and reservations
• To communicate with you about your orders and bookings
• To provide customer support and respond to inquiries
• To improve our services and website functionality
• To send you marketing communications (with your consent)
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill orders and reservations
• Legitimate Interest: To improve our services and provide customer support
• Consent: For marketing communications
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party delivery services and payment processors
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain:

• Order and reservation data for 7 years
• Customer communication for 3 years
• Marketing data until you withdraw consent

8. Your Rights

Under data protection laws, you have the following rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for marketing communications

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage
• Marketing Cookies: To deliver relevant advertisements

You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

12. International Transfers

Your personal information is processed within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we ensure appropriate safeguards are in place to protect your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +44 7592 271151
• Address: 112, Camden Road, Tunbridge Wells, Kent, England TN1 2QX